Is your IT meeting business needs?
As more companies seek to leverage technology to drive growth, many are answering “no” to this question.
A significant factor in this is that the dominant model in the IT industry – the Managed Service Provider (MSP) – is designed to maintain systems, not transform them into sources of competitive advantage.
In contrast to this, the new emerging model of the Technology Success Partner (TSP) aligns IT investment with business strategy, ensuring your software and infrastructure decisions deliver measurable ROI.
Check out this blog for the full breakdown of how the MSP and TSP models differ and keep on reading to identify if transitioning to a TSP could benefit you.
Signs you need to transition from an MSP to a TSP
Many companies right now are paying for IT support that ticks all the required boxes, whilst dreaming of an alternative that delivers what they truly desire: business growth.
Decision-makers are looking across their industries and seeing competitors use IT to grow, whilst feeling left behind and frustrated.
- Their provider is reliable and consistent, but they only get in touch when something breaks.
- Their provider meets cybersecurity requirements, but anxieties surrounding data protection remain.
- Their organisation lacks a clear technology roadmap, meaning IT fixes problems but doesn’t drive progress.
- Even then, these fixes are short term. The same recurring issues keep coming back and interrupting productivity.
If you relate to these bullet points, you may have a case of ‘MSP malaise’. The model is not serving your business needs anymore, and the cure is to pursue change.
That change lies in choosing a provider that follows the TSP model.
Its services are designed to deliver the benefits your organisation is seeking, preventing IT stagnation and driving business improvements. Here are four key benefits.
Four ways organisations benefit from a TSP Approach
1.Strategic Growth
With a TSP, technology doesn’t just support your business, it drives growth.
Through tailored solutions your business can improve efficiency and unlock new revenue streams.
2.Increased IT agility
A TSP evaluates all IT decision making in the context of your business.
For example, if an off-the-shelf software solution doesn’t fit, a TSP can develop custom tools that match specific requirements and enable organisations to stay agile.
However, if off-the-shelf software makes the most business sense, a TSP is not incentivised to upsell because of how this will impact results.
3.End-to-End Support
A TSP covers every aspect of a business’s technology journey, spanning transformative software projects to managing day-to-day IT operations.
It delivers a more comprehensive approach where IT functions are understood as interlinked elements of the business as opposed to siloed services.
4.Long-Term Partnership
Rather than simply responding to IT issues, a TSP works as a long-term partner. They gain the insight and knowledge on how to best align IT with overall business strategy and adapt as needs evolve.
These four key benefits are rooted in how the TSP operates as an IT model, highlighting the most critical difference between it and the MSP.
Choosing Rio as a TSP
If your business is considering transitioning from an MSP to a TSP, Rio could be the ideal partner for your journey.
Rio goes beyond reactive support to deliver true transformation, helping clients in the Fast-Moving Consumer Goods industries (FMCG) achieve greater agility, efficiency, and growth.
By successfully migrating businesses to the cloud, we’ve also enabled clients to streamline operations, harness scalable infrastructure, and unlock new opportunities for digital innovation.
To discover if Rio could deliver the support your business needs, get in touch today.