You’re putting a lot of trust in a company to look after your business – to keep it running, secure, and growing.
Our interdisciplinary team brings together business analysts, IT support engineers and developers to offer a broad perspective for solving your business challenges. This teamwork ensures that the proposed strategies are not only forward thinking but also technically feasible. By bridging the gap between business strategy and technology implementation, we solve business challenges and paving the way for growth with IT solutions.
Check out our credentials for yourself and get to know us, below.
Engineering
Colm Coyle
Managing Director
Specialist Subject(s): Cybersecurity
Colm has worked in the IT world for over 30 years and has a wealth of experience. From his first IT Helpdesk Engineer role, he progressed to being the Chief Technical Architect for a major bank, responsible for design and oversight of their global infrastructure systems. In 2006 he left “The City” and created Rio IT where his passion lies in building and leading a talented team of IT professionals that specialise in delivering real-world solutions for real-world businesses.
Qualifications: BA Honours IT Services
Conor Murphy
Engineering Delivery Manager
Specialist Subject(s): IT Strategy and Support
Conor joined Rio in 2015 as a helpdesk engineer. In his time with us, Conor has worked his way up through the business, earning his formal qualifications along the way. His wealth of IT experience means he is in a perfect position to help you find and address any gaps in your IT strategy. Conor’s main focus is on researching, developing, and adapting our solutions, so our clients can rest assured the services they’re getting are best suited for their need.
Qualifications: MD-100 (Windows 10), MTA: Windows Server Administration Fundamentals, MTA: Security Fundamentals, MTA: Networking Fundamentals, AWS Cloud Practitioner, Principles of Management and Leadership – Level 3 Diploma
David Allen
Senior Systems Engineer
Specialist Subject(s): 24/7 Security Operations Centre, Cloud Infrastructure
David has over 14 years’ experience delivering IT projects and providing technical support for clients. He has a BSc (Hons) in Biological Sciences from UEA. His work interests include AWS deployments and VoIP telephony systems, and he’s always happy to be given a new challenge to tackle. David is Microsoft and AWS certified. Outside of work he has a young family and particularly enjoys photography, drone flying, and cars.
Qualifications: AWS Certified Solutions Architect Associate, Microsoft Certified Professional
Daniel Milner
Senior Systems Engineer
Specialist Subject(s): Software and Systems Management, Web Filtering
Daniel has been working in the IT support industry since 2012 working his way up from an apprenticeship. Over this time Daniel has developed troubleshooting skills in the areas of hardware, software and networking. Joining Rio in the summer of 2018 Daniel hopes to progress his career in IT by developing his existing troubleshooting skills while learning about emerging technologies that can help benefit Rio’s clientele.
Russell Bye
Systems Engineer
Specialist Subject(s): Threatlocker
Russell has been working in the IT support industry since 2015 and joined Rio in the winter of 2020. Russell is a systems engineer and hopes to develop his IT knowledge alongside his existing troubleshooting skills. Outside of work Russell enjoys spending time with his family, walks along the seaside and bowling.
Qualifications: Threatlocker Certified
Justin Waller
Systems Engineer
Specialist Subject(s): Vulnerability Management
Originally from South Africa, Justin had been working in the IT industry since 2018 after completing an apprenticeship. He has worked as part of helpdesks in businesses from small enterprises to international businesses. He loves to help people and to learn new things at the same time and is hoping to learn as much as he can at Rio on top of his existing knowledge.
Outside of work, he loves to go hiking, to the gym and take part in competitive gaming/esports tournaments
Killian Kane
Systems Engineer
Specialist Subject(s): Email Backups
Killian has over 18 years of experience within the field of IT and joined RIO IT in the autumn of 2020. Killian is a system engineer developing alternate solutions depending on the specified requirements. Outside of work Killian enjoys keeping fit, good food and seeing friends and family.
Geoffrey Steenberg
Systems Engineer
Specialist Subject(s): IT Strategy and Security
Geoffrey joined Rio in 2023 as a systems Engineer. He comes to us with a background in the mining and banking sectors where he held roles as an IT manager and a Specialist consultant in Physical Security Information Management.
Tim Whiteman
Systems Engineer
Specialist Subject(s): uSecure, Email Security
Tim oversees support tickets and ensures SLAs are upheld. He also oversees preventative or security risks that clients should be made aware of.
Roger Goodenough
Senior Systems Engineer
Specialist Subject(s): IT Strategy, Systems Integration and Security
Roger joined Rio in 2023, having previously worked as an IT Manager within the manufacturing, transport, and e-commerce sectors, with a focus on evaluating and implementing system installations, migrations, security, and integrations.
Qualifications: CISM, CISSP certified
Alex Fletcher
IT Systems Engineer
Specialist Subject(s): Windows, Linux, MacOS, Networking, Cloud Solutions
Since starting his IT career in 2019 as a Deployment Technician, Alex has quickly built a strong foundation in troubleshooting and managing a wide range of systems. With experience across Windows, Linux, MacOS, and cloud technologies, he helps businesses ensure their IT environments are running smoothly and efficiently.
Alex’s hands-on knowledge extends to hardware, software, and networking, which allows him to provide well-rounded support for customers. Whether it’s resolving technical issues, optimising systems, or deploying new solutions, Alex is dedicated to delivering reliable and effective IT support to meet business needs.
Qualifications: CompTIA A+, Network+, Linux+, MTA: Windows Fundamentals, M365 Fundamentals
Andrey Pivato
Senior Systems Engineer
Specialist Subject(s): Microsoft Azure, Hybrid Cloud Solutions
With over 13 years of IT experience, Andrey is well-equipped to help businesses strengthen their infrastructure, streamline operations, and improve efficiency. His deep understanding of cloud and virtualisation technologies allows him to implement scalable, secure solutions that meet evolving business needs.
Specialising in Microsoft Azure and hybrid cloud setups, Andrey has helped many clients enhance their cloud capabilities and protect critical data. From setting up secure virtualisation environments to leveraging advanced tools like Terraform for automation, he delivers solutions designed to improve performance, security, and long-term reliability.
Qualifications: Microsoft Azure Architect, Terraform, VMware, Hyper-V
Development
Darren Knowles
Operations Director
Specialist Subject(s): Systems Architecture
With over 20 years experience in software development, Darren joined Rio in 2007 before becoming a Director in 2015. Darren thrives on solving business problems, improving efficiency and realising opportunities using technology and has designed operating models and software solutions for businesses across a wide range of industries. Outside of Rio, he enjoys reading, gaming, and scale modelling.
Harriett Rhodes
Business Analyst
Specialist Subject(s): Software Consultancy
Harriett joined Rio as a business analyst at the end of 2022. She brings experience working on a busy IT helpdesk and extensive experience as a business analyst within a large charity. Her skill set means she’s in a great position to help our clients understand the root cause of their pain points, and find the most efficient solutions. In her spare time Harriett enjoys astronomy, video games and live music.
Qualifications: BCS Certificate in Business Analysis Practise, PRINCE 2 Certification
Matt Sullivan
Lead Software Developer
Matt joined the Rio team in 2019. He is a self-taught full stack software developer with a degree in mathematics and economics. Matt’s background spans several industries including insurance, finance, education, academic research, and technical systems.
Mat Lomax
Lead Software Development
Mat first started software development as a hobby in 2002, eventually turning professional in 2015, and joining Rio in 2019 as a full-stack developer. He is happiest when diving into software architecture, automating processes, and writing tools for developers. In his spare time, Mat likes to read, watch TV and he is currently renovating a farm in the Portuguese mountains.
Marjan Janeski
Lead Software Developer
Marjan has over a decade of experience in software development, is Microsoft Certified, and has a bachelor’s degree in Computing, Informatics and Automation.
Kat McDonald
Software Developer
Kat joined the Rio team in 2021. She has previously worked on multiple CRM systems across several industries. Kat’s background is in accounting and business analysis, and combined with an abundance of experience supporting software, she’s in a perfect position to help you develop your software solutions.
Stef Piccaro
Software Developer
Stef studied computer science for 5 years during high school. At 16, she had her first internship, which then became a permanent position as a web developer for a software company in Italy. Here she was developing custom e-commerce solutions and web applications. Then she moved to London and worked for almost 3 years as a software engineer in a sports betting company, working on their systems and developing new features for customer projects. Stef joined Rio in 2022 and is looking forward to using her skills and knowledge to help Rio clients improve their business efficiency. In her free time Stef enjoys being outdoors, running and hiking with her dog, as well as eating out and curling up with a good book.
Marketing Team
Kim Moore
Marketing Director
Specialist subject(s): Marketing Strategy, Insight, Customer Experience Management
Kim has over 20 years of senior strategic marketing management experience working with SaaS providers and corporates including Vodafone UK. She has been fortunate to have led a host of marketing projects, managing strategic marketing relationships with partners including American Express USA, American Express UK, and Verizon Wireless.
As a forward-thinking and strategic marketer, she places great emphasis on customer experience and lifecycle marketing. She is always listening and happy to speak to any Rio customer to ensure Rio is always delivering what customers need most.
Andrea Callan
Marketing Project Manager
Specialist subject(s): Communication, Simplifying Complex Topics, Customer Engagement
As the Marketing Project Manager at Rio IT, Andrea manages the creation of clear communications and content. She shares need-to-know info from Rio IT, helping business leaders stay informed and make decisions that keep their organisations competitive, innovative and secure.
Specialising in communication, Andrea simplifies complex topics, turning team insights into accessible updates. She especially enjoys connecting with customers to understand their experiences and share success stories, plus lessons learned. If you have any topics or questions about IT that you would like to see helpful content about, or have feedback on communications from Rio IT, get in touch with Andrea.
Admin Team
Cinzia Marigold
Office Manager
Cinzia has been with Rio since 2010, and is responsible for office administration, daily bookkeeping activities and managing customer account queries.