Meet the Experts

IT teamwork for solving business challenges.

You’re putting a lot of trust in a company to look after your business – to keep it running, secure, and growing.

Our interdisciplinary team brings together business analysts, IT support engineers and developers to offer a broad perspective for solving your business challenges. This teamwork ensures that the proposed strategies are not only forward thinking but also technically feasible. By bridging the gap between business strategy and technology implementation, we solve business challenges and paving the way for growth with IT solutions.
Check out our credentials for yourself and get to know us, below.


Colm Coyle

Managing Director
Specialist Subject(s): Cybersecurity

Colm has worked in the IT world for over 30 years and has a wealth of experience. From his first IT Helpdesk Engineer role, he progressed to being the Chief Technical Architect for a major bank, responsible for design and oversight of their global infrastructure systems. In 2006 he left “The City” and created Rio IT where his passion lies in building and leading a talented team of IT professionals that specialise in delivering real-world solutions for real-world businesses.

Qualifications: BA Honours IT Services

Conor Murphy

Engineering Delivery Manager
Specialist Subject(s): IT Strategy and Support

Conor joined Rio in 2015 as a helpdesk engineer. In his time with us, Conor has worked his way up through the business, earning his formal qualifications along the way.  His wealth of IT experience means he is in a perfect position to help you find and address any gaps in your IT strategy. Conor’s main focus is on researching, developing, and adapting our solutions, so our clients can rest assured the services they’re getting are best suited for their need.

Qualifications: MD-100 (Windows 10), MTA: Windows Server Administration Fundamentals, MTA: Security Fundamentals, MTA: Networking Fundamentals, AWS Cloud Practitioner, Principles of Management and Leadership – Level 3 Diploma

David Allen

Senior Systems Engineer
Specialist Subject(s): 24/7 Security Operations Centre, Cloud Infrastructure

David has over 14 years’ experience delivering IT projects and providing technical support for clients. He has a BSc (Hons) in Biological Sciences from UEA. His work interests include AWS deployments and VoIP telephony systems, and he’s always happy to be given a new challenge to tackle. David is Microsoft and AWS certified. Outside of work he has a young family and particularly enjoys photography, drone flying, and cars.

Qualifications: AWS Certified Solutions Architect Associate, Microsoft Certified Professional

Daniel Milner

Senior Systems Engineer
Specialist Subject(s): Software and Systems Management, Web Filtering

Daniel has been working in the IT support industry since 2012 working his way up from an apprenticeship. Over this time Daniel has developed troubleshooting skills in the areas of hardware, software and networking. Joining Rio in the summer of 2018 Daniel hopes to progress his career in IT by developing his existing troubleshooting skills while learning about emerging technologies that can help benefit Rio’s clientele.

Russell Bye

Systems Engineer
Specialist Subject(s): Threatlocker

Russell has been working in the IT support industry since 2015 and joined Rio in the winter of 2020. Russell is a systems engineer and hopes to develop his IT knowledge alongside his existing troubleshooting skills. Outside of work Russell enjoys spending time with his family, walks along the seaside and bowling.

Qualifications: Threatlocker Certified

Justin Waller

Systems Engineer
Specialist Subject(s): Vulnerability Management

Originally from South Africa, Justin had been working in the IT industry since 2018 after completing an apprenticeship. He has worked as part of helpdesks in businesses from small enterprises to international businesses. He loves to help people and to learn new things at the same time and is hoping to learn as much as he can at Rio on top of his existing knowledge.
Outside of work, he loves to go hiking, to the gym and take part in competitive gaming/esports tournaments

Killian Kane

Systems Engineer
Specialist Subject(s):
Email Backups

Killian has over 18 years of experience within the field of IT and joined RIO IT in the autumn of 2020. Killian is a system engineer developing alternate solutions depending on the specified requirements. Outside of work Killian enjoys keeping fit, good food and seeing friends and family.

Geoffrey Steenberg

Systems Engineer
Specialist Subject(s):
IT Strategy and Security

Geoffrey joined Rio in 2023 as a systems Engineer. He comes to us with a background in the mining and banking sectors where he held roles as an IT manager and a Specialist consultant in Physical Security Information Management.

Tim Whiteman

Systems Engineer
Specialist Subject(s): uSecure, Email Security

Tim oversees support tickets and ensures SLAs are upheld. He also oversees preventative or security risks that clients should be made aware of.

Roger Goodenough

Senior Systems Engineer
Specialist Subject(s): IT Strategy, Systems Integration and Security

Roger joined Rio in 2023, having previously worked as an IT Manager within the manufacturing, transport, and e-commerce sectors, with a focus on evaluating and implementing system installations, migrations, security, and integrations.

Qualifications: CISM, CISSP certified


Darren Knowles

Operations Director
Specialist Subject(s): 
Systems Architecture

With over 20 years experience in software development, Darren joined Rio in 2007 before becoming a Director in 2015. Darren thrives on solving business problems, improving efficiency and realising opportunities using technology and has designed operating models and software solutions for businesses across a wide range of industries. Outside of Rio, he enjoys reading, gaming, and scale modelling.

Erin Thompson

Software Delivery Manager
Specialist Subject(s): Process Redesign, Software Consultancy

Erin became part of Rio in February 2023. Initially hired as a business analyst, she swiftly progressed to leading the BA team and eventually heading the software development department, becoming a valued member of the senior leadership team. Armed with a lean six sigma ‘green belt’ and more than a decade of experience in business improvement, Erin plays a key role in reshaping our ways of working and service offerings; including further development of our project governance strategy, enhancing commercial awareness, and broadening our advisory service offerings. With a wide-ranging background spanning FMCG, Legal, B2B sales, Retail, and Finance sectors, Erin brings with her diverse tools and methodologies to help our customers find the right solutions for their needs, be it software, change management, and/or process redesign. Outside of work, she enjoys road trips, camping, hiking, water sports, painting, reading fantasy fiction and sci-fi, and learning new things.

Qualifications: BCS – International Business Analysis Diploma, BCS – Business Analysis Practice, BCS – Business Process Modelling, BCS – Commercial Awareness, BCS – Requirements Engineering, APM – Project Fundamentals, Lean Six Sigma – Green Belt. MHFA England – Mental Health First Aider

Harriett Rhodes

Business Analyst
Specialist Subject(s): Software Consultancy

Harriett joined Rio as a business analyst at the end of 2022. She brings experience working on a busy IT helpdesk and extensive experience as a business analyst within a large charity. Her skill set means she’s in a great position to help our clients understand the root cause of their pain points, and find the most efficient solutions. In her spare time Harriett enjoys astronomy, video games and live music.

Qualifications: BCS Certificate in Business Analysis Practise,  PRINCE 2 Certification

Matt Sullivan

Lead Software Developer

Matt joined the Rio team in 2019. He is a self-taught full stack software developer with a degree in mathematics and economics. Matt’s background spans several industries including insurance, finance, education, academic research, and technical systems.

Mat Lomax

Lead Software Development

Mat first started software development as a hobby in 2002, eventually turning professional in 2015, and joining Rio in 2019 as a full-stack developer. He is happiest when diving into software architecture, automating processes, and writing tools for developers. In his spare time, Mat likes to read, watch TV and he is currently renovating a farm in the Portuguese mountains.

Marjan Janeski

Lead Software Developer

Marjan has over a decade of experience in software development, is Microsoft Certified, and has a bachelor’s degree in Computing, Informatics and Automation.

Kat McDonald

Software Developer

Kat joined the Rio team in 2021. She has previously worked on multiple CRM systems across several industries. Kat’s background is in accounting and business analysis, and combined with an abundance of experience supporting software, she’s in a perfect position to help you develop your software solutions.

Stef Piccaro

Software Developer

Stef studied computer science for 5 years during high school. At 16, she had her first internship, which then became a permanent position as a web developer for a software company in Italy. Here she was developing custom e-commerce solutions and web applications. Then she moved to London and worked for almost 3 years as a software engineer in a sports betting company, working on their systems and developing new features for customer projects. Stef joined Rio in 2022 and is looking forward to using her skills and knowledge to help Rio clients improve their business efficiency. In her free time Stef enjoys being outdoors, running and hiking with her dog, as well as eating out and curling up with a good book.

Admin Team

Cinzia Marigold

Office Manager

Cinzia has been with Rio since 2010, and is responsible for office administration, daily bookkeeping activities and managing customer account queries.


Work with a reliable IT support provider who cares about your business just as much as you do.