Managed IT Support | IT Support for Businesses in Essex | Rio IT
Managed IT Support

Managed IT Support

Smooth sailing - Managed IT support allows you to keep your business on course, so you can focus on your core objectives.

Supporting Your Business’ Growth

Keep your business up and running with expert IT Support from Rio IT.


Managed IT support means we’ll keep your systems and technology on track, so you can focus on your core business objectives.

Every business is different, so the IT services best suited to your business will vary. It is our job to use our knowledge and experience to provide the services that you will benefit from.

IT support, security, networking, and communications give businesses the resources they need to be more efficient and productive, and reduce costs. Consultancy and tailored advice are available to support your business with overall growth using technology.

At Rio, our highly skilled IT experts can offer varying levels of support, depending on your requirements.

Here is a brief overview of the services we can provide:


  • IT Support and Services
    • Remote IT support provides your business with a helpdesk for every day, as well as more serious issues. Whether you need help migrating to new software, or you’re dealing with a slow internet connection, we are just a phone call or email away.
      Rio engineers are available from Monday – Friday, 8am – 6pm as standard, with optional out-of-hours support covering Monday – Friday 6pm – 9pm, Saturday 8am-9pm and Sunday 9am-9pm also available.
  • IT Security
    • The security of your data has never been more important. Keeping your customer’s data safe is vital, and a breach could cause serious damage to your company’s reputation. Rio’s IT security services offer the necessary protection to prevent cyber-attacks or to handle them if they do occur.
  • IT Advice and Consultancy
    • We can help you put together a bespoke IT strategy to help you use your technology to succeed. We can also provide insight and guidance to help you achieve your goals, whether it’s for a one-off project or longer-term success.
  • Cloud Computing
    • We can help you migrate your business to the cloud. Moving to cloud computing can increase productivity, cut costs, and provide a flexible working environment that allows for remote working possibilities.
  • Network & Communications
    • Our communications services help to optimise your internet and telecom connectivity, to ensure the most cost-effective uptime.
  • Relocation Support
    • Whether you’re moving into a larger space and need more equipment, or downsizing and in need of a more efficient IT setup, our engineers can help every step of the way; planning, moving and setting you up in your new office space.


IT problems are a nightmare for all businesses. That’s why we’re dedicated to offering IT support tailored to your business.
We take pride in giving our clients peace of mind when it comes to their IT systems, which is why we only designate our in-house experts to work on our client’s IT systems.

To find out more, call us today on 01206 235000.

Let's discuss your IT strategy.

Free consultation
Service Level Agreement (SLA)Response TimeInvestigate/RemediationUpdates until workaround or resolution plan agreed
Critical Priority Tickets(All users unable to work)Within 1 hourWithin 1 hourEvery hour
High Priority Tickets(Majority of users unable to work)Within 1 hourWithin 2 hoursEvery 2 hours
Normal Priority Tickets(All other issues)Within 1 hourWithin 4 hoursEvery 4 hours
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