Managed IT Support | IT Support for Businesses in Essex | Rio IT
Managed IT Support

Managed IT Support

Smooth sailing - Managed IT support allows you to keep your business on course, so you can focus on your core objectives.

Managed IT Support

Supporting Your Business’ Growth

Keep your business up and running with expert IT Support from RIO IT.

From managed IT with proactive monitoring to a completely virtual IT department with help-desk support at your beck and call, you’re in safe hands with Rio’s qualified IT service engineers.

Helpdesk Support (1st-line Support)

Rio offers a helpdesk service that quickly solves your issues, with optional out-of-hours support.

On-site Support (2nd-line Support)

On-site support when required, with optional out-of-hours support.

Support for Your In-House IT Team (3rd-line Support)

We can resolve issues beyond the scope of your in-house IT team.

Proactive Monitoring, Alerting & Maintenance

We can proactively monitor and maintain your systems, allowing us to find and fix problems before they impact your business.

Managed IT Support – From Colchester and Essex to UK Wide

From local IT Support in Colchester and Essex to managed IT Support on a national level, your business’ entire IT systems will be operating at full capacity. Our dedicated support will only ever be an email or a phone call away.

How Our IT Support Can Help

Simply put, IT problems can be a nightmare for businesses when employees aren’t able to complete daily tasks or finish a long-term project. In some cases, employees aren’t even able to get access to their desktop interface.

That’s why we’re dedicated to offering IT Support that’s tailored to each business. If your work involves a large quantity of computers and servers, our daily support service, that ensures you’re fully operational at all times, then our fully integrated service may be the most beneficial package for your business. Or, if you have a small business that does not consistently rely on computers, and you simply need IT Support to turn to on the occasion that you need it, we also offer a package intended for these exact purposes.

We take pride in giving our clients peace of mind when it comes to IT, which is why we only designate in-house experts within the industry to our clients’ IT systems, to ensure any and all problems get fixed.

Looking to get an IT System set-up? This is something we can support you with too. We’ll get you up and running so that business can operate smoothly, and so that your IT capacities exceed your competitors to give you an extra edge.

To find out more, please call us today on 01206 235000.

Let's discuss your IT strategy.

Free consultation
Service Level Agreement (SLA)Response TimeInvestigate/RemediationUpdates until workaround or resolution plan agreed
Critical Priority Tickets(All users unable to work)Within 1 hourWithin 1 hourEvery hour
High Priority Tickets(Majority of users unable to work)Within 1 hourWithin 2 hoursEvery 2 hours
Normal Priority Tickets(All other issues)Within 1 hourWithin 4 hoursEvery 4 hours
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